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Contis Financial Services Limited

Financial Ombudsman decision DRN-4002423 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

given the impact these issues had on Mr F due to his particular vulnerabilitiesSupport for vulnerable customers

Contis advised that it would have to wait for 24-48 hours before it could raise the issue with the company that owned the ATM as the transaction was still pending. So Mr F called back the next day. It appears he then spoke to Contis several times, and was given various information about how long it would take for the funds to be returned.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4002423.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.