Ikano Bank AB (publ)

Financial Ombudsman decision DRN-3997786 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

The CMC said that the supplier had made a number of representations about the system that had turned out not to be true, and it was these misrepresentations that had induced Mr L to enter into the contract.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3997786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.