Citibank UK Limited
Financial Ombudsman decision DRN-3997474 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Apr 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Payment delayed or failed
In the Ombudsman’s words
She asked Citibank to pay 8% simple interest on the transactionInterest and rates
Citibank blocked the transaction to carry out a further review but didn’t tell Mr K a reason for their decision or how long the review would take.Payment delayed or failed
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3997474.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.