Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-3996317 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

allegations of an unfair relationship taking in to account Section 140AProduct mis-sold

Mitsubishi’s failure to consider the fairness of its relationship with Mrs P when responding to her caused Mrs P some degree of trouble and upsetComplaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3996317.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.