Firms › Barclays Bank UK PLC ›
Barclays Bank UK PLC
Financial Ombudsman decision DRN-3995544 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,400redress stated in the decision
Thu Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs V complains about Barclays Bank UK PLC trading as Barclaycard. She says that Barclays didn’t do enough to protect her from becoming the victim of a scam and would like Barclays to refund her the money she has lost.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3995544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.