MONZO BANK LIMITED
Financial Ombudsman decision DRN-3995536 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£23,823redress stated in the decision
Wed Jun 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr S complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him from becoming the victim of a scam and would like Monzo to refund him the money he has lost as a result of being scammed.APP scam refund refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3995536.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.