Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3991729 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

The complaint Mr B complains about the service he received from Sainsbury’s Bank Plc in relation to the expiry of a promotional interest rate.Interest and rates

It didn’t address the other issues in the final response letter.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3991729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.