Firms › Western Union International Bank GmbH ›
Western Union International Bank GmbH
Financial Ombudsman decision DRN-3991716 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Western Union acknowledged that Mr S experienced poor customer service. It said that some of its representatives provided inaccurate information, leading to miscommunication.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3991716.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.