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Financial Ombudsman decision DRN-3990532 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

I don’t think it would be fair to prevent Mr S from potentially setting off a claim under one contract against the other. This is because to do so would cause a significant imbalance in the parties rights and I don’t think this significant clause was made sufficiently clear prior to Mr S entering into the credit agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3990532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.