HSBC UK Bank Plc
Financial Ombudsman decision DRN-3990262 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
HSBC agreed that interest and charges wouldn’t be applied on these accounts until July 2023 and that the accounts would be managed by their Financial Support Team.Treatment in financial difficulty
HSBC should have spoken to Mr A in January 2023 to reassess his financial situation rather than just send a letter about the changes they intended to makeComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3990262.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.