HSBC UK Bank Plc
Financial Ombudsman decision DRN-3988614 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr J complained that HSBC UK Bank Plc (“HSBC”) repeatedly declined a credit card transaction.Payment delayed or failed
He said he was initially told by the HSBC adviser on 16 October 2020 that he would be able to use the card immediately for the full amount of the watch.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3988614.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.