HSBC Bank plc

Financial Ombudsman decision DRN-3986520 Upheld

Upheldoutcome, as published by the Ombudsman

£475redress stated in the decision

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr B complains that HSBC UK Bank Plc harassed him for payments for his credit card despite agreeing a Debt Consolidation Loan.Treatment in financial difficulty

HSBC continued to report arrears on Mr B’s credit file in relation to the credit card.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3986520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.