ITC Compliance Limited

Financial Ombudsman decision DRN-3985066 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss C complains that Itc Compliance Limited (“Itc”) did not treat her appropriately when she began to experience financial difficulties.Treatment in financial difficulty

I take on board that Miss C was vulnerable due to her mental health issues and her caring responsibilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3985066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.