Santander UK Plc
Financial Ombudsman decision DRN-3983629 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mrs C started to have difficulty making her credit card repayments in 2013.Treatment in financial difficulty
Mrs C has complained that Santander UK Plc has refused her request for a credit card debt to be written off.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3983629.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.