Barclays Bank UK PLC

Financial Ombudsman decision DRN-3982685 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mr P has referred to the ‘Standards for Lending Practice’, which he says Barclaycard breached.Complaint handling

where a firm is aware that a customer has an ongoing mental health or critical illness that affects the customer’s ability to repay their debt(s) or that a customer is terminally ill, the debt(s) should not be soldSupport for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3982685.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.