Santander UK Plc
Financial Ombudsman decision DRN-3975517 Upheld
Upheldoutcome, as published by the Ombudsman
£475redress stated in the decision
Mon Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Santander acknowledged it had not handled Mr F’s DSAR correctly and said it will be sending further information it had located to Mr F shortly.Complaint handling
Mr F has complained about Santander UK Plc’s (“Santander”) handling of his request to see the personal information it holds about him – known as a Data Subject Access Request (“DSAR”).Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3975517.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.