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American Express Services Europe Limited
Financial Ombudsman decision DRN-3972156 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr N complains about the standard of service he received from American Express Services Europe Limited when he used their live chat facility and tried to register a complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3972156.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.