HSBC Bank plc

Financial Ombudsman decision DRN-3972005 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss K complains that HSBC UK Bank Plc took an unaffordable payment from her current account towards her credit card.Treatment in financial difficulty

Miss K is unhappy with the way that HSBC has treated her saying she’s suffered extreme mental distress as a result.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3972005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.