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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3969217 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jul 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
I don’t think I need to address Mr P’s other complaint points about irresponsible lending and commissionIrresponsible lending
the benefits of the panels had likely been misrepresented to Mr P at the time of the sale and those misrepresentations had created an unfair relationshipProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3969217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.