Marsh Finance Limited

Financial Ombudsman decision DRN-3967025 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

remove any negative information about this agreement from Mr M’s credit file that has been added since the phone call he held with them in August 2022Credit file reporting

I’m satisfied Marsh Finance has given incorrect, or at the very least, unclear, information to Mr MService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3967025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.