MONZO BANK LIMITED
Financial Ombudsman decision DRN-3966957 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£520redress stated in the decision
Tue May 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Ms H complains Monzo Bank Ltd hasn’t refunded transactions that she’s disputed.APP scam refund refused
Monzo accepts – given the communications she had with Monzo at the time – that Ms H was vulnerable when these disputed transactions took place.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3966957.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.