Barclays Bank UK PLC

Financial Ombudsman decision DRN-3966545 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC trading as Barclaycard took too long to update the Credit Reference Agencies (CRA’s) when his credit limit was increased.Credit file reporting

Barclaycard said the information is then sent to the CRA on approximately the 14th day of the month and they take approximately one week to review the data, with the update usually showing on the customer's credit file between the 21st and 28th of the month. Barclaycard said they provided poor customer service when Mr M tried to increase his credit limit as he hadn’t received call backs from them, and he had calls disconnected.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3966545.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.