Metro Bank PLC

Financial Ombudsman decision DRN-3963113 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Metro Bank accepted there was a small delay in transferring her funds to the third-party business.Payment delayed or failed

Mrs V complains about the service she received from Metro Bank PLC when transferring an ISA.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3963113.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.