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Telefonica UK Limited
Financial Ombudsman decision DRN-3961894 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr M told O2 he’d been mis-sold his insurance policy because he’d not been made aware he’d be required to pay an excess when making a claim, or that he’d be provided with a refurbished device, rather than a new one.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3961894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.