MONZO BANK LIMITED
Financial Ombudsman decision DRN-3961871 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr F complains that Monzo Bank Ltd provided a poor level of service when he claimed for funds that had been deposited into his closed account.Payment delayed or failed
Mr F complained to the bank shortly after this because he says he experienced delays, he had to verify his I.D multiple times and provide further information.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3961871.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.