Barclays Bank UK PLC

Financial Ombudsman decision DRN-3960127 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Aug 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr D complains that he was mis-sold a loan by Barclays Bank UK PLC (Barclays)Product mis-sold

Barclays apologised for the length of time taken to investigate his complaint and for that, offered compensation of £300.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3960127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.