Vanquis Bank Limited

Financial Ombudsman decision DRN-3958370 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M complains that Vanquis Bank Limited unfairly registered missed payments on his credit file after he thought his account was closed.Credit file reporting

Mr M made a complaint to Vanquis as he feels he was misinformed when he was told the balance had been cleared.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3958370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.