Firms › Creation Consumer Finance Limited ›
Creation Consumer Finance Limited
Financial Ombudsman decision DRN-3957645 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs B complained to Creation, she said that she was told by M that the ‘feed in tariff’ (‘FIT’) payments and the savings she would make would cover the cost of the loan repayments. However, that hasn’t happened, and she’s suffered a financial loss.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3957645.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.