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MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3957243 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
failed to quickly provide clarification regarding the impact of that on his credit fileCredit file reporting
Mr M was unhappy with how M&S had handled thingsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3957243.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.