Santander UK Plc
Financial Ombudsman decision DRN-3955447 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
unable to make online payments from that account from December 2021 until June 2022Payment delayed or failed
Santander agreed that this was poor serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3955447.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.