Metro Bank PLC

Financial Ombudsman decision DRN-3953334 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs D complains that Metro Bank PLC (“Metro”) won’t refund the money she’s lost when she was a victim of a scam.APP scam refund refused

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3953334.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.