HSBC UK Bank Plc
Financial Ombudsman decision DRN-3952418 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mrs P complains that HSBC UK Bank Plc (trading as First Direct) is holding her liable for loans which she says she took out because of a scam.APP scam refund refused
Mrs P contacted First Direct about the above asking it to write off the loans and amend her credit file accordingly.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3952418.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.