Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-3947803 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
NatWest breached data protection laws by disclosing someone else’s personal information to him.Data and privacy
it agreed that the service Mr S had received in branch had been ‘very poor’Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3947803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.