Lloyds Bank PLC

Financial Ombudsman decision DRN-3947628 Upheld

Upheldoutcome, as published by the Ombudsman

£53redress stated in the decision

Tue May 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I’m unable to look into any concerns raised by Mr M about how Lloyds dealt with the complaint. This is because, as explained by the adjudicator, complaint handling in itself is not a regulated activity or an activity that our service is able to look into.Complaint handling

Lloyds not paying for the postage and for the incorrect information Mr M was given about how he could contact Lloyds without having to disclose his date of birthService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3947628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.