Revolut Limited

Financial Ombudsman decision DRN-3947566 Upheld

Upheldoutcome, as published by the Ombudsman

£2,604redress stated in the decision

Tue Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr P complains that Revolut Ltd (“Revolut”) have failed to refund over £119,000 he lost to an investment scam.APP scam refund refused

Mr P has said he was on medication at the time after having been through an operation, such that he should be considered as vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3947566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.