HSBC UK Bank Plc
Financial Ombudsman decision DRN-3946225 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
incorrectly recorded a hard credit search on his credit fileCredit file reporting
HSBC failed to follow up and act on his requests to delete the credit searchComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3946225.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.