Santander UK Plc
Financial Ombudsman decision DRN-3945925 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
incorrectly informed they were ineligible for the schemeIrresponsible lending
incorrectly informed us that D had been offered a £250,000 loan under the CBILS and had been given a £50,000 Bounce Back Loan (BBL)Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3945925.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.