Firms › MARKS AND SPENCER FINANCIAL SERVICES PLC ›
MARKS AND SPENCER FINANCIAL SERVICES PLC
Financial Ombudsman decision DRN-3945842 Upheld
Upheldoutcome, as published by the Ombudsman
£2,200redress stated in the decision
Tue May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
The payment M&S made to B was, however, then reversed and went missing for some reason.Payment delayed or failed
M&S said that it had no record of Mr M getting in contact and said that it wanted us to wait for eight weeks whilst it investigated.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3945842.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.