Santander UK Plc
Financial Ombudsman decision DRN-3943784 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr C complains that Santander UK Plc (Santander) hasn’t supported him since 2018/2019 with the debt he has on his credit card.Treatment in financial difficulty
And so, it should not have charged him interest, fees, or charges on his debt since the end of the 18-month periodInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3943784.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.