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Vanquis Bank Limited
Financial Ombudsman decision DRN-3943646 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers, Service failure
In the Ombudsman’s words
Vanquis’ statements do not show pending purchase interest.Interest and rates
Mr S complains Vanquis refused to make a reasonable adjustment for him due to his disabilitySupport for vulnerable customers
Vanquis failed to call back when it told Mr S it would.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3943646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.