Nationwide Building Society

Financial Ombudsman decision DRN-3940235 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

They say Nationwide should have advised them not to apply given the information they’d disclosed. They think this will affect future applications for lendingCredit file reporting

Mr and Mrs P complain that they should have been advised not to apply for a joint mortgageProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3940235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.