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Debt Managers (Services) Limited

Financial Ombudsman decision DRN-3936486 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Miss M is unhappy Debt Managers (Services) Limited (DMSL) have applied a late payment marker about an account to her credit file.Credit file reporting

I do think there could have been better communication with Miss M about the continuous payments that had failed and also offering her the opportunity to set these up again.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3936486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.