MotoNovo Finance Limited

Financial Ombudsman decision DRN-3935657 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any negative information relating to this agreement from Miss R’s credit fileCredit file reporting

Miss R is unhappy that a car supplied to her under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory qualityProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3935657.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.