Jones Finance Company

Financial Ombudsman decision DRN-3929728 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs J complains Jones Finance Company (Jones) provided her with loans that she couldn’t afford to repay.Irresponsible lending

E. The overall pattern of Mrs J’s borrowing for loans 10 – 17 means any information recorded about them is adverse, so it should remove these loans entirely from Mrs J’s credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3929728.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.