Santander UK Plc
Financial Ombudsman decision DRN-3925821 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander had not asked him whether or not he was resident in the UK within the meaning of the Statutory Residence Test, which was the relevant question for the purposes of ISA payments here. Nor did Santander explain that it would reconsider his ISA subscriptions for previous years in light of any declarations made in the context of this declaration for the current tax year.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3925821.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.