ClearBank Limited
Financial Ombudsman decision DRN-3924499 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jun 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
won’t refund money C lost after falling victim to a scamAPP scam refund refused
ClearBank caused confusion by telling C it was upholding their complaintComplaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3924499.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.