Quidie Limited

Financial Ombudsman decision DRN-3923584 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss W complains Quidie Limited trading as Fernovo (Fernovo) gave her a loan she couldn’t afford to repay because at the time she had at least seven outstanding loans.Irresponsible lending

Miss W told Fernovo about her financial difficulties and it refused to set up a repayment plan.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3923584.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.