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American Express Services Europe Limited
Financial Ombudsman decision DRN-3923138 Upheld
Upheldoutcome, as published by the Ombudsman
£843redress stated in the decision
Thu Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
AMEX were at fault when a member of staff suggested Mr J could have the return of the balance transfer he’d made, sent to a designated bank of his choiceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3923138.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.