HSBC UK Bank Plc
Financial Ombudsman decision DRN-3916725 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Data and privacy
In the Ombudsman’s words
Mr C attempted to open an account with HSBC but was asked to visit a branch with identification as his information did not match what HSBC had on their system.Identity checks and access
Mr C complains that he had issues opening an account with HSBC Bank Plc which led to him making Subject Access Requests (SARs).Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3916725.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.