Ikano Bank AB (publ)

Financial Ombudsman decision DRN-3916491 Upheld

Upheldoutcome, as published by the Ombudsman

£726redress stated in the decision

Fri Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

I note Ms J is concerned about adverse entries on her credit file in relation to payments that Ikano told her she didn’t need to make while her complaint was being investigated.Credit file reporting

Ms J complains about the way Ikano Bank AB (publ) has dealt with their claim and complaint regarding goods and services they purchased under a fixed sum loan agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3916491.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.